Refund policy

Return and Refund Policy

At Y&Q Perfumes, customer satisfaction is important to us. However, due to hygiene and personal care reasons, opened or used perfumes cannot be returned or exchanged.

Returns or exchanges are accepted only in the following cases:

1. Wrong product delivered.
2. Product received damaged.
3. Product leaked during delivery.
4. Parcel received in unopened/sealed condition and issue reported within 24 hours.

To request a return or exchange, customers must contact us within 24 hours of receiving the order and provide:

- Order number
- Clear pictures of the product
- Parcel opening video
- Description of the issue

Products must be unused, unopened, and in original packaging.

Refunds, if approved, will be processed after inspection of the returned product. Delivery charges are non-refundable.

Y&Q Perfumes reserves the right to reject any return or refund request if the product is opened, used, damaged by the customer, or reported after the given time period.